I paid for a translation but can't find it in my history. What happened?

In most cases, the translation was submitted under a different identity state than the one you are currently using. For example, you may have paid as a guest and then signed in later, or you may be checking from a different browser session.

Start by checking the email used at checkout and the device or browser session where the order was placed. If you still cannot locate the task, contact support with the payment email and any task details you have so the team can help trace it.